WEDOCHATE Privacy Policy

Last updated: 2025-11-25 Effective date: 2025-11-25

Overview Social media data Collection & use Sharing & security Your rights Contact

        This Privacy Policy explains how WEDOCHATE (“we”, “our”, “us”) collects, uses,
        stores, shares and protects your personal data and social media account data when
        you use our products and services (the “Service”), as well as the rights you have
        under applicable laws. Please read it carefully before using the Service.
      

1. Who we are

In this Privacy Policy, “WEDOCHATE”, “we” or “our” refers to the provider that operates the WEDOCHATE website, admin console and related applications. We offer a cloud-based SaaS platform that helps business and team users centrally manage social media accounts, run content operations and view basic performance analytics.

2. Scope of this Policy

This Policy applies when you:

Visit or use the WEDOCHATE website, admin console or any related sub-domains;
Register, log in and use a WEDOCHATE account;
Connect your social media accounts to WEDOCHATE via third-party open platforms;
Communicate with our support, sales or technical teams.

If you access our Service through a third-party website, app or service, that third party’s own privacy policy may also apply. We encourage you to review those policies as well.

3. How we access and use your social media account data

3.1 Access based on your authorization

WEDOCHATE is a SaaS platform that helps customers centrally manage their social media accounts. We only access your social media data after you grant us explicit authorization via the corresponding open platform (for example, the Facebook platform).

Once you authorize WEDOCHATE, we may access and process the following types of data:

Basic account and page information (such as page name, ID, profile photo, cover image, description);
Content published or scheduled on your account (posts, text, images, videos, etc.);
Public engagement data related to your content (e.g. comments, number of likes);
Direct messages or inbox conversations, to display and reply centrally;
Basic performance metrics provided by the platform (e.g. reach, engagement, clicks).

3.2 What you can do with that data inside WEDOCHATE

After your social accounts are connected, you can use WEDOCHATE to:

View key metrics across multiple accounts in a unified dashboard;
Review and respond to comments and private messages from a central inbox;
Create, edit, schedule and publish posts to supported social platforms;
Generate basic reports to understand content performance and trends.

3.3 How we use — and do not use — this data

We use the social media data we access solely to provide, maintain and improve the WEDOCHATE features described above. Unless we obtain your explicit consent or are required by law, we:

Do not use your data for any advertising targeting or user profiling;
Do not sell your data to any third parties;
Do not share your data with third parties that are not involved in delivering the Service.

If you revoke authorization, we will stop accessing data for that account via the open platform, and we will delete the relevant stored data upon your request, except where applicable laws require us to retain certain information.

4. Other information we collect

4.1 Information you provide to us

When you register for and use WEDOCHATE, you may provide us with:

Account details such as your name, email address, password, company name, job title, and contact details;
Billing and payment information, such as invoice details, billing address and transaction records (we typically do not store full card numbers or CVV codes);
Support and communication records, including messages you send to us via email, chat or ticketing systems.

4.2 Information collected automatically

To keep the Service secure and improve the product experience, we may automatically collect:

Device information such as device type, operating system version, browser type and settings, language preferences;
Log data such as access time, pages viewed, IP address, feature usage, and error logs;
Information from cookies and similar technologies to remember your session and preferences and to measure performance.

5. How we use your information

We use the information we collect to:

Provide, operate, maintain and improve the WEDOCHATE Service;
Process subscriptions, orders and payments, and provide customer and technical support;
Analyze product usage and improve features and user experience;
Protect the Service, accounts and users against fraud, abuse and illegal activities;
Send important service-related notifications (for example, security alerts, feature changes), where permitted by law;
With your consent, send product updates, tips or marketing communications related to WEDOCHATE. You can opt out of such communications at any time.

6. Information sharing and third-party services

We do not sell your personal data or social media account data to third parties. We may share certain information only in the following situations:

Service providers: We work with third-party providers (such as cloud hosting, data storage, payment processors, monitoring and analytics). They only access your data to the extent necessary to perform their services, and they are bound by contractual confidentiality and data-protection obligations.
Legal or regulatory requirements: We may disclose information when required by law, court order or other legal process, or to respond to lawful requests by public authorities.
Business transfers: In the event of a merger, acquisition, restructuring or sale of assets, your information may be transferred as part of the transaction. We will require any acquirer to honor privacy commitments consistent with this Policy.

7. Data security and retention

We implement reasonable technical and organizational measures to help protect your information, including access controls, encrypted transmission where appropriate, backups and logging. However, no method of transmission over the Internet or electronic storage is completely secure.

We retain your information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we will delete it, anonymize it, or otherwise handle it in a secure manner.

8. Your rights

Depending on applicable law, you may have some or all of the following rights:

The right to access the personal data we hold about you;
The right to request correction of inaccurate or incomplete data;
The right to request deletion of your data, under certain conditions;
The right to restrict or object to certain processing activities;
The right to request data portability (in a structured, commonly used and machine-readable format), where technically feasible;
Where processing is based on consent, the right to withdraw your consent at any time (without affecting the lawfulness of processing carried out before the withdrawal).

To exercise these rights, you can contact us using the details in the “Contact us” section. For security, we may need to verify your identity before processing your request.

9. Cookies and similar technologies

We use cookies, pixels and local storage to improve your experience, remember your preferences, keep you signed in, and perform basic analytics. You can manage or delete cookies via your browser settings, but disabling certain cookies may affect the functionality of the Service.

10. Children’s data

WEDOCHATE is intended for business and professional users, and not directed to children. If you believe we have collected personal data from a child without appropriate consent, please contact us and we will investigate and take steps to delete such data as required by law.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time as our services or applicable laws change. If we make material changes, we will use reasonable means to notify you, such as posting an updated notice on our website or sending you an email. The “Last updated” date at the top of this Policy indicates when it was last revised.

Your continued use of the Service after the updated Policy takes effect constitutes your acceptance of the changes.

12. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@wedochate.example
Product support: you can also reach us via in-product support channels or ticketing in the WEDOCHATE admin console.

To help us handle your request efficiently, please include relevant details such as your account email and a clear description of what you are requesting.